Refund & Cancellation Policy

Who this part covers

This part applies to private protection and escort services booked through our EP & Private Escort app. Executive protection details contracted under a separate written agreement follow that agreement's cancellation terms instead of this part.

Rate

EP & Private Escort app bookings are $150 per hour, per officer or agent. Cancellation charges are a percentage of the booking price (hourly rate x booked hours x number of officers or agents).

Cancellation charges

No-shows and waiting time

Once your officer or agent arrives at the agreed location and time, they'll wait 10 minutes. If you haven't arrived or made contact after 10 minutes, the booking counts as a no-show and 50% of the booking price is charged.

Rescheduling

Rescheduling 48 hours or more ahead is free, and any payment you've made carries over to the new date. Rescheduling with less than 48 hours' notice is treated as a cancellation under the table above, unless we agree otherwise.

Who this part covers

This part applies to all other Peregrine Enforcement services, including security officers, patrol, event security, public safety support, and training.

Your contract, quote, or service agreement controls

Your contract, quote, or service agreement sets the cancellation and refund terms for these services, and those terms control. If it doesn't cover cancellation, the following applies:

• 48 hours or more before the scheduled start: no charge
• Less than 48 hours before the start, after dispatch, or a no-show: 50% of the booked service

Deposits

Any deposit or advance payment is handled as stated in your contract, quote, or service agreement.

How to cancel or reschedule

Cancel or reschedule in the app (for app bookings), by email at [email protected], or by phone at 1-844-966-6248. Include your name, the service date, and the location. A cancellation takes effect when we receive it.

If we cancel

If Peregrine Enforcement cancels for safety, weather, or staffing reasons, you'll get a full refund for the canceled service, or a free reschedule if you prefer.

Emergencies

We may waive or reduce cancellation charges for severe weather or a verified emergency, at our discretion.

Completed work is non-refundable

Services already provided are non-refundable. That includes hours worked, completed training, and finished reports. If an engagement ends early at your request, the booked time is billed under the applicable charges above.

How refunds are processed

Refunds are processed back to your original payment method. We start approved refunds within 1 to 2 business days. Once issued, a refund usually takes 5 to 10 business days to show on your statement, depending on your bank or card issuer. Peregrine Enforcement never receives or stores your full card number.

Questions or disputes

If you have a concern about a charge, please contact us first at [email protected] or 1-844-966-6248, and we'll work with you to resolve it.